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Terms of Service

DUOSIDA Charging Solutions Online Store Terms of Service


Welcome to (hereinafter referred to as "DUOSIDA"). The "Terms of Service" apply to the use of the DUOSIDA website and online store, including any products or services purchased from within DUOSIDA.


Purchasing related products or services on the DUOSIDA official website means agreeing to the "Terms of Service". If you do not agree to these terms, you may temporarily not consider using our products and services.


1. Service Overview sells electric vehicle charging products through our online store. We offer a variety of charging products including but not limited to charging stations, cables and adapters.

2. Eligibility

To purchase products from, you must be at least 18 years of age and have the legal capacity to enter into contracts.

3. Product Description

Every effort is made to provide accurate product descriptions on our website. However, we cannot guarantee that all descriptions are completely accurate, complete, reliable, current or error-free.



The prices of our products are listed on our website and all prices are in Hong Kong dollars. We will let you know the shipping cost when you place your order. If your order has special shipping charges, we will clearly state this on the product page.


5. Ordering and payment

Customers can order our products through the DUOSIDA online store. By placing your order, you agree to pay the price listed on the DUOSIDA website, plus any applicable taxes and shipping.

DUOSIDA accepts payment by credit card or other payment methods we may offer from time to time. We use third-party payment processors to process payments. We do not store or access your payment information.


6. Shipping and Delivery

DUOSIDA promises to ship your order as fast as possible. DUOSIDA will not be liable for any damages if the delivery date or time cannot be guaranteed due to reasons beyond its control.


7. Returns and Refunds

DUOSIDA offers a 30-day return policy on most products. If you are not satisfied with your purchase, please contact us within 30 days to arrange a return. We will refund the purchase price of the product, less any shipping and restocking charges.


We back our products with a limited warranty. Warranty periods and terms vary by product. For more information, see the warranty information provided with the product.

9. Limitation of Liability

For any damage caused by your use of our products or services, DUOSIDA has purchased liability insurance for customers with a compensation amount of up to HKD 10 million.


10. Intellectual property rights

All intellectual property rights in our products and services, including but not limited to software, trademarks, patents, copyrights, trade secrets and other rights, are owned by us or our licensors. Your use of our products or services shall not infringe our or any third party's intellectual property rights.

11. Other Terms

You may not resell or transfer our products or services without our prior written consent. If you violate these terms, we may terminate your account and/or order immediately.


If you violate these terms while using our products or services, we may terminate your account and/or order immediately.


If any provision of these Terms is held to be invalid or unenforceable, then that provision will be deemed severable and will not affect the validity or enforceability of any other provision.


12. Applicable law

These Terms of Service shall be governed by the laws of Hong Kong and any disputes shall be submitted to the courts of Hong Kong for resolution.


13. Entire agreement

These Terms constitute the entire agreement between you and us and supersede any other oral or written agreement between you and us.


14. Additional Terms

We may post additional terms and policies on our website which will also be incorporated into these Terms.


15. Changes to the Site and Products

We reserve the right to modify or suspend the Site and Products at any time, including without limitation, modification, deletion, addition of functionality, restriction of use and/or suspension of service.

16. Your consent

By using our products and services, you acknowledge that you have read, understood and agree to abide by these terms. If you do not agree to any of these terms, you may temporarily not consider using our products and services.


Thank you for reading our Terms of Service.

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